myFABER™ Service Management
myFABER™ Service Management represents a comprehensive solution for the effective and high-quality management of processes, operation and services in energy, utility and servicing companies. It offers technology and modern procedures of a new customer approach companies - from control centres, helpdesk, servicing desk all the way up to management of project, process and order workflow. When you use myFABER™, you apply a comprehensive system for the entire company without the need for further investments into individual subsystems.
With myFABER™ you get more than a software solution to the matter of Service Management. More importantly you are given access to international experience and know-how of already tried and tested procedures, methodologies and services. As a result of this you will
With myFABER™ you get more than a software solution to the matter of Service Management. More importantly you are given access to international experience and know-how of already tried and tested procedures, methodologies and services. As a result of this you will
provide services to your customers better and in a more targeted, effective, precise and efficient manner.
One part of myFABER™ are tools for two-way communication with primary, external and mobile information systems for the management of workers directly in the field, right up to the level of complete reporting and analytical tools both for management of the company and the information of customers.
We also offer the entire solution in the form of solutions outsourcing, which does not require any investment costs. The information system is paid for in the form of monthly leasing of the comprehensive service, including KVADOS SUPER CARE follow-up support.
One part of myFABER™ are tools for two-way communication with primary, external and mobile information systems for the management of workers directly in the field, right up to the level of complete reporting and analytical tools both for management of the company and the information of customers.
We also offer the entire solution in the form of solutions outsourcing, which does not require any investment costs. The information system is paid for in the form of monthly leasing of the comprehensive service, including KVADOS SUPER CARE follow-up support.
Main benefits of myFABER™
- Effective management of processes and services
- Reduction in primary operational costs
- Improvement in labour productivity
- Automation of servicing processes
- Electronic client centre
- Elimination of errors in information transfer
- Optimisation and automatic planning of capacities
- Support for mobile workers in the field
- Effective reporting and analytical tools
- Solution for immediate reaction in non-standard or emergency situations.
- Well designed system of servicing support Service Desk, hotline, extranet
